Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with your order details and tracking number once your package has been shipped.

Estimated Delivery Time

Our average delivery time is between 6 to 15 business days, depending on your location. In some cases, delivery may take up to 20 days due to customs inspections or high-volume seasons.

Shipping Areas

We currently ship to the United States. We're working on expanding to other regions soon.

Tracking Information

As soon as your order ships, you'll receive an email with a tracking number and link to monitor your package's progress.

Possible Delays

Delivery times are estimated and may vary due to weather, customs, or carrier delays. We are not responsible for unexpected delays once the package has been handed to the courier.

Lost or Damaged Packages

If your package arrives damaged or you do not receive it within 25 days after shipment, please contact us at support@velqor.us and our support team will assist you immediately.